CLICK & COLLECT

Lightplan understands that your time is valuable.

Our click and collect service provides a time-efficient solution for acquiring the lighting fixtures and accessories you need. Whether you wish to avoid the possibility of missing a delivery or simply want to pick your goods up while running errands, retrieving your order from your nearest Lightplan showroom couldn’t be easier.

Simply select the ‘click and collect’ option at checkout, choose your preferred showroom, and the Lightplan team will notify you the moment your items are ready for collection.

 

When will my order be ready?

Your order will be available for collection within the same time frame indicated for delivery on the product page, ensuring a seamless experience.

Please note that choosing click-and-collect does not expedite the delivery timeline.

For instance, if the product page states a delivery timeframe of 7 to 10 days, you can expect your selected item to be ready for collection at your chosen Lightplan showroom within that same period.

 

What should I bring?

Lightplan requires both proof of identification (Such as a driver’s licence or passport) and the collection reference included in your confirmation email.

If you have not received a collection reference, please get in touch with us as soon as possible.

 

Is parking available if I drive to pick up my order?

Yes, all of our showrooms are equipped with on-site parking facilities. 

To learn more about the parking availability at each location, along with detailed information on opening hours, we invite you to explore our showroom locator

 

Where do I go to pick up my goods?

Just head to the counter and tell the Lightplan team you’ve arrived to pick up an order.

 

Can I change the pickup location?

Regrettably, we are unable to transfer your items to a different showroom once they have been received. This policy ensures the efficient management of our inventory and resources.

We recommend selecting your preferred showroom at the time of order placement to guarantee a smooth pickup experience. 

If you have any questions or require assistance, please don’t hesitate to reach out to our team, who will be happy to help.

 

Can somebody else collect my order on my behalf?

Yes, as long as they have the collection reference and can provide proof of identity, they are authorised to collect the order on your behalf.

 

Can Lightplan’s staff assist with collecting my order?

Yes - Should you require assistance transporting your goods to your vehicle or have any questions regarding your purchase, the Lightplan team will be more than happy to assist you.


Looking for your nearest collection point?

Harringay

605-609 Green Lanes

Harringay

London N8 0RE

Henley-On-Thames

Newtown Road

Henley-On-Thames

Oxfordshire RG9 1HG

Newbury Park

882-884 Eastern Avenue, Newbury Park

Ilford

Essex IG2 7HY

Hackney

216-218 Mare Street

Hackney

London E8 3RD