COOKIES POLICY
Last updated: 27 October 2026
INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device. We also use similar technologies that work in the same way, such as browser storage (local storage and session storage) and small pieces of code (tags) that let us and our partners measure how our website is used. In this policy we call all of these “cookies”.
YOUR CHOICES
When you first visit our website, a cookie banner asks you to choose which cookies you are happy for us to use. You can accept all cookies, decline all non-essential cookies, or choose by category in Customise settings.
Strictly necessary cookies are placed on your device automatically, because the website cannot work properly without them. All other cookies (analytical/performance, functionality and targeting) are only used if you agree to them. If you decline, our website will still work and you can still buy from us.
You can change your mind at any time. To change or withdraw your consent, click the cookie settings button in the bottom corner of any page, or open your cookie settings here. Withdrawing consent does not affect any use of cookies before you withdrew it.
You can also block or delete cookies using your browser settings. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. Our Enable Cookies page explains how to change these settings.
THE COOKIES WE USE
We use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping basket, check out and pay securely and remember your cookie choices.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to remember choices you make and features you use, for example whether you see prices with or without VAT, or the products you have recently viewed.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. If you agree to them, we and our advertising partners collect, share and use this information, which includes personal data such as cookie identifiers, for ads personalisation (showing you adverts based on your visits to our website) and to measure how well our advertising works. These cookies are set by our advertising partners, who also use this information as described in their own privacy policies (see Third parties below). If you decline targeting cookies, we do not use your data for ads personalisation.
You can find more information about the individual cookies we use, who sets them, what they are for and how long they last in the tables below. “Session” means the cookie is deleted when you close your browser.
Strictly necessary cookies
| COOKIE | PROVIDER | PURPOSE | DURATION |
|---|---|---|---|
| PHPSESSID | Lightplan | Your session ID on our server, which keeps your basket and checkout working as you move between pages. | 1 day |
| form_key | Lightplan | A security key that protects forms (such as add to basket and checkout) against misuse. | 1 day |
| mage-cache-sessid, mage-cache-storage, mage-cache-storage-section-invalidation | Lightplan | Keep the information shown to you (such as your basket and account details) up to date. | 1 day |
| private_content_version | Lightplan | Makes sure pages show your own basket and account information rather than a stored copy. | 13 months |
| section_data_ids | Lightplan | Records which parts of the page need refreshing with your basket and account information. | 1 day |
| last_visited_store | Lightplan | The store view you are using. | 1 day |
| product_data_storage | Lightplan | Stores product details needed to display the products you are looking at. | 1 day |
| subscribe_to_newsletter | Lightplan | Remembers your newsletter choice during checkout. | 7 days |
| searchReport-log | Lightplan | Used by our website’s product search. | Session |
| CookieScriptConsent | Lightplan (Cookie-Script) | Remembers your cookie choices so we do not ask you on every page. | 30 days |
| ts, ts_c | PayPal | Set by PayPal when the PayPal payment option loads, to provide the payment service and help prevent fraud. | 1 year |
| tsrce | PayPal | Set by PayPal when the PayPal payment option loads, to record which PayPal service is being used. | 3 days |
| l7_az | PayPal | Set by PayPal when the PayPal payment option loads, to route your connection to PayPal. | 30 minutes |
| NID | Google (Google Pay) | Set by Google Pay when the payment options load, to provide the payment service and help prevent fraud. | 6 months |
Analytical/performance cookies
Only used if you accept analytical/performance cookies.
| COOKIE | PROVIDER | PURPOSE | DURATION |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes visitors so we can count visits and see how our website is used. | 13 months |
| _ga_7B1T8J3LM1 | Google Analytics | Keeps track of your visit (session) for our Google Analytics reports. | 13 months |
Functionality cookies
| COOKIE | PROVIDER | PURPOSE | DURATION |
|---|---|---|---|
| recently_viewed_product, recently_viewed_product_previous | Lightplan | The products you have recently looked at, so we can show them to you again. | 1 day |
| recently_compared_product, recently_compared_product_previous | Lightplan | The products you have recently compared. | 1 day |
Targeting cookies
Only used if you accept targeting cookies.
If you accept targeting cookies, Google may also receive a scrambled (hashed) version of the email address you enter when you place an order, so that it can measure how well our Google adverts work. Google cannot read the original details from the scrambled version.
| COOKIE | PROVIDER | PURPOSE | DURATION |
|---|---|---|---|
| _gcl_au | Google Ads | Measures whether visits from our Google adverts lead to orders. | 3 months |
| IDE | Google (doubleclick.net) | Used by Google to show you relevant adverts and measure how well they work. | 13 months |
| test_cookie | Google (doubleclick.net) | Checks whether your browser accepts cookies. | 15 minutes |
| MUID | Microsoft Advertising (Bing) | Identifies your browser across Microsoft services, used to measure our Microsoft (Bing) adverts. | 13 months |
Browser storage
Some features of our website, and some of our partners, store information in your browser instead of in a cookie. These items follow the same rules as the cookies above.
| NAME | PROVIDER | PURPOSE | TYPE OF COOKIE |
|---|---|---|---|
| mage-cache-storage, mage-cache-timeout, mage-customer-login, private_content_version, product_data_storage, magepal-eegtm-jsdatalayer-ts | Lightplan | Keep your basket, account and page information up to date. | Strictly Necessary |
| excvat | Lightplan | Remembers whether you see prices with or without VAT. | Functionality |
| camefrom | Lightplan | Remembers the page you came from so we can take you back to it. | Functionality |
| recently_viewed_product, recently_compared_product (and _previous) | Lightplan | The products you have recently viewed or compared. | Functionality |
| _gcl_ls | Google Ads | Measures whether visits from our Google adverts lead to orders. | Targeting |
| _uetsid, _uetvid (and _exp) | Microsoft Advertising (Bing) | Measure visits from our Microsoft (Bing) adverts and recognise returning visitors who came from them. | Targeting |
IF YOU DECLINE COOKIES
If you decline analytical/performance or targeting cookies, Google and Microsoft may still receive a limited signal when you view a page, for example that a page was viewed and that you did not give consent. These signals do not use cookies and do not identify you. They help us understand, in total, how many people visit our website and whether our advertising is working.
THIRD PARTIES
The cookies set by our partners are controlled by them. With your consent, our advertising partners may use the information they collect for ads personalisation and to measure our advertising. You can find out more about how each partner uses information in their own privacy policies:
- Google (Google Analytics, Google Ads and Google Pay): How Google uses information from sites that use its services
- Microsoft (Microsoft Advertising): Microsoft Privacy Statement
- Mailchimp (newsletter sign-up and email marketing): Intuit Mailchimp Privacy Statement
- PayPal: PayPal Privacy Statement
CHANGES TO THIS POLICY
We review the cookies we use regularly and will update this policy when they change. The date at the top of this page shows when it was last updated.
CONTACT US
If you have any questions about our use of cookies, please contact us. For more information about how we use your personal information, please see our Privacy Policy.