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Mainland Uk
Mainland UK
Highlands and Isles
Northern Ireland
Under £50
Over £50
Any
Any
N/A
N/A
Up to 25kg
Up to 25kg
Mainland Uk
Mainland UK
Highlands and Isles
Northern Ireland
Please consult each product’s description for specific advised lead times.
Should there be any unexpected delays, a member of the Lightplan team will promptly contact you to provide an updated timeframe. If the revised schedule is not suitable, you will have the option to cancel your order without any additional charges.
Lightplan is unfortunately unable to offer compensation for any delays that may occur during transit. Please therefore refrain from scheduling any installation or electrical services until your order has arrived.
Your order will only be delivered to the billing address or business address. Should you wish to use an alternate delivery address, this may affect dispatch times. Our customer service team is here to assist with any queries regarding this process.
If you choose to refuse delivery but later decide to proceed with your order, a delivery fee will be applied. Our complimentary delivery offer covers one delivery attempt only.
Upon receiving your delivery, you will be required to sign for the goods. If you notice any damage to the packaging, please sign as ‘accepted package damaged’ or, if you prefer, you may refuse the delivery entirely. If you are unable to inspect your goods at the time of delivery, we recommend signing for the package as ‘unexamined.’
Should a re-delivery be required, we reserve the right to apply additional shipping charges. If you choose to cancel your order after this point, we reserve the right to deduct the initial delivery costs and any additional expenses incurred from your refund.
Please be advised that an additional delivery fee may apply for exceptionally heavy or unusual items. Should this be the case, one of the Lightplan team will get in touch to let you know.
Take a look at our frequently asked questions, or reach out to the Lightplan team directly.