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Lightplan takes immense pride in the quality and craftsmanship of the products in our collection. We are confident they will exceed your expectations.
However, we understand that you may need to return a product for one reason or another, and we want to make this as simple and stress-free as possible.
We would be more than happy to issue a full refund for the original price.
To begin the return process, we kindly ask you to complete our returns form and send it to us via post or email. Upon receipt of your request, we will issue you a returns authorisation number. Please note that items sent without this authorisation will not be eligible for a refund.
In the rare instance that you receive a product with a fault, we kindly ask that you inform us at your earliest convenience so that we may arrange for this to be returned. The Lightplan team will escalate your claim to the manufacturer for a thorough review.
While we understand that returning the item may pose some inconvenience, please be aware that it may be necessary for testing purposes. We appreciate your understanding and cooperation in this matter.
Should you find that an item has been damaged or is missing upon delivery, we kindly ask that you notify us within 48 hours of receipt, either by email or telephone. We recommend that you thoroughly inspect your purchase upon delivery, ensuring that it meets your highest expectations and satisfaction.
Please be advised that all fittings sold with accompanying lamps or tubes are provided complimentary as part of your purchase. As such, these items are not covered under our warranty policy, nor are they eligible for replacement in the event of damage during transit.
We regret to inform you that, due to the fragile nature of these products, we are unable to provide complimentary replacements.
For the safe and secure return of your items, we recommend using a reputable carrier that offers a recorded delivery service.
Please send your returns to the following address:
Lightplan - Returns Department
605-609 Green Lanes
Harringay
London
N8 0RE
To streamline your return, it is essential that your Returns Authorisation Number is prominently displayed on the exterior of the package. This will assist us in processing your return efficiently. We kindly ask you to refrain from marking the manufacturer's packaging in any way.
We understand that circumstances can change, and should you need to cancel your order before your items are dispatched, we kindly request that you reach out to us at your earliest convenience.
For orders that have already been dispatched, we invite you to follow our returns procedure outlined above